The use of this site and the online purchases are governed by the policies, terms and conditions set below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to Fairy Floss indicates acceptance of these terms and conditions. Fairy Floss reserves the right to make changes to this site and these terms and conditions at any time.

Copyright and Trademark Notice:

This site is owned and operated by Fairy Floss Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Fairy Floss, Copyright (c) 2007, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Fairy Floss express prior written consent. All rights are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Order Acceptance Policy:

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Fairy Floss reserves the right at any time after receiving your order to accept or decline your order for any reason. In addition, we may require additional verifications or information before accepting any order.

Sales Taxes:

Fairy Floss doesn't charge sales tax . Each customer shall be solely responsible for all sales taxes, or custom taxes, on orders shipped internationally.

Shipping & Payment Info

Distribution Methods:

Our standard method of delivery is by Australian post to anywhere in Australia.  The service allows 10 working days, deliveries to WA, NT and TAS may take longer. For overseas deliveries, we use airmail service which allows 10-14 working days.

Payment Methods:

All merchandise must be paid for before the shipment is sent.  Payments may be made through such methods as Paypal which accepts the following credit cards: Mastercard, Visa, American Express and Discover. Or pay directly to the shop by visa or MasterCard. The payment is cleared on your cards when goods are put into the shipment process.

Cancellation Rights and Returns Policy:

It is our goal to present you with the best quality pictures of our stock so that you may have the best idea of the item you wish to purchase, Along with that, we offer our email address and our phone # so that you are able to contact us with any questions prior to your purchase.  We will be pleased to answer any questions and concerns you may have about the items.  If you are unsatisfied with the products that you purchased you can return for a replacement. Returns will be accepted within 14 days after the item is received. There are no returns for any clearance goods.

Damaged Goods:

Every product is inspected carefully before packing and ahead of distribution to guarantee that the goods are neither flawed nor lacking.  In the case that you receive your package in an unsatisfactory state, it is essential that you contact us ASAP.  We will then figure out arrangements with you to return the goods for a replacement or a full refund.  (cost of shipping is not included).    

Complaints Policy:

In case of any complaints, we would like to hear about it in order to improve our services.  We would like to know in what area's we are lacking and how we can create better customer service, for that reason you may contact us via email or by phone.  

Security Confirmation:

At our website, we are affiliated with Paypal which ensure maximum security with personal information.  Private information passed through our website and your computer cannot be read in the occasion that it is intercepted by anyone.  

Stock Availability:

Everything on the website is in stock and ready to ship.  However, if it occurs that a customer orders and item that is out of stock, we will contact you immediately.  We will offer a different item in the same price range, and if that is still unsatisfactory, we will then offer a full refund.

Thank you for your business,

Fairy Floss.